‘Indifferent’ DWP took six years to correct error depriving disability claimants of £340m

From The Guardian: A cross-party group of MPs has criticised the Department for Work and Pensions’ “culture of indifference” after it took six years to correct a major error which left chronically ill and disabled benefit claimants thousands of pounds out of pocket.

An estimated 70,000 claimants were underpaid by between £5,000 and £20,000 between 2011 and 2016 because the #DWP failed to ensure they received the correct amounts when moving them from incapacity benefit on to the employment and support allowance (#ESA).

As well as losing out on thousands of pounds through underpayments, the DWP’s failure to check claimants’ entitlements meant some were also denied their rights to help with dentistry costs, as well as free school meals and free medical prescriptions.

The report criticised the DWP for rushing into the transfer without taking legal advice or making basic checks, brushing aside evidence that people were being underpaid, and ignoring warnings from its own policy advisors that it should pause and fix the process before proceeding.

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DWP silence over ‘thousands of ESA claims lost in IT black hole’

From Disability News Service: The Department for Work and Pensions (DWP) has told a disabled woman whose benefit claims repeatedly went missing that thousands of other claimants have lost their applications in the same departmental black hole.

Vicky Pearson, from Lincolnshire, had to survive for nearly two weeks without food over Christmas and the new year, a distressing experience that she believes caused significant long-term damage to her health.

When she asked a DWP civil servant what she should do over Christmas, she was told to “rest a lot and drink a lot of water”.

[Read full article on Disability News Service website…]